Which statement accurately describes business process reengineering (BPR)?

Which statement accurately describes business process reengineering (BPR)?

• A. It is redesigning processes to improve performance.
• B. It is outsourcing of processes.
• C. It is a marketing strategy.
• D. It is only about cutting staff.

Answer: (A)

Business process reengineering is about fundamental rethinking and radical redesign of how work gets done to achieve dramatic improvements in key performance measures like cost, quality, service, and speed. It focuses on end-to-end processes across the organization, questioning long-standing assumptions about how tasks should flow, and often eliminates unnecessary steps, combines activities, or leverages technology to enable new, more efficient workflows. This is why redesigning processes to improve performance is the best description—the emphasis is on a comprehensive, transformative redesign, not merely outsourcing, marketing, or simply cutting staff.

Business process reengineering is about fundamental rethinking and radical redesign of how work gets done to achieve dramatic improvements in key performance measures like cost, quality, service, and speed. It focuses on end-to-end processes across the organization, questioning long-standing assumptions about how tasks should flow, and often eliminates unnecessary steps, combines activities, or leverages technology to enable new, more efficient workflows. This is why redesigning processes to improve performance is the best description—the emphasis is on a comprehensive, transformative redesign, not merely outsourcing, marketing, or simply cutting staff.